At Orgayu Life Science Pvt. Ltd., we are committed to providing our customers with the highest quality products. Please review our policy carefully before making a purchase to ensure a smooth shopping experience.

Return Policy

Due to the nature of our products, we do not accept returns or exchanges for opened or used items once delivered. Our products contain active natural extracts and sensitive ingredients; therefore, damages resulting from neglect, improper usage, or incorrect application are not covered under this policy. We strongly recommend conducting a patch test as advised on each product to avoid any adverse reactions.

Damaged or Defective Products

In rare cases where a product is received in a damaged condition (such as leakage, breakage, or missing items), please contact our customer care team immediately. Refunds or exchanges may be initiated after thorough verification.

  • An unboxing video is mandatory, showing the original packaging, to support claims related to missing items, leakage, breakage, or incorrect products.
  • The product must be returned within 5-7 business days from the date of delivery.

Refund Policy

Orgayu Life Science Pvt. Ltd. is not responsible for damages that occur after the product has been delivered.

Claims Process

To request a refund, please contact our customer care team at +91 9424825700 or email us at orgayulifescience00@gmail.com with the following details:

  • Necessary images and videos related to your claim
  • Subject line: “Refund Request for [Order Number]”

Important Conditions

  • If a package appears tampered with, damaged, or defective upon delivery, please refuse to accept it from the delivery partner.
  • If your order is marked as delivered but not received, please contact our customer care team within 3 days of the delivery date. No refunds will be issued beyond this period.
  • The refund amount will not include delivery charges, as these are non-refundable by our delivery partners.
  • Claims for refunds must be made within 24 hours of delivery.
  • Refunds will be credited within 5-10 business days to the original payment method.

Refund Initiation

Once a refund is initiated, Orgayu Life Science Pvt. Ltd. will provide relevant transaction details along with a transaction ID for reference.

Exchange Processing Time

Exchange Processing time is 2-3 business days after receiving the returned product. The same will be delivered within 7-15 business days.

Cancellation Policy

  • Order cancellations can only be processed before dispatch from our warehouse. A cancellation fee of 5% will be applied to your order.
  • For prepaid orders, refunds will be credited to the original payment method within 15 days of cancellation acceptance.
  • Orders cannot be canceled once they have been shipped.

For further assistance, please contact our customer support team.

Thank you for choosing Orgayu Life Science Pvt. Ltd. for your wellness needs!