Refund & Return Policy

Welcome to Orgayu Life Science Private Limited. We value our customers and strive to provide high-quality cold pressed oils and organic food products. Please read our Refund & Return Policy carefully before making any purchase from our website.

1. Return Eligibility

Returns are accepted only in the following cases:

• Wrong product delivered
• Damaged or leaked product received
• Expired product delivered
• Product missing from the order

2. Non-Returnable Products

Due to the nature of food and edible products, we do not accept returns for:

• Opened or used products
• Products returned after delivery acceptance
• Change of mind by customer
• Taste or personal preference related issues

3. Return Request Time

Customers must report any issue within 48 hours of delivery by contacting our support team with order details and product images/videos.

4. Refund Process

Once your complaint is verified, refunds will be processed within 5 to 7 working days.

• Online payment orders will be refunded to the original payment method.
• COD orders may be refunded via bank transfer or UPI.

5. Cancellation Policy

Orders can be cancelled only before dispatch. Once the order has been shipped, cancellation requests will not be accepted.

6. Contact Information

Orgayu Life Science Private Limited

Ujjain, Madhya Pradesh, India

Email: support@orgayulife.in

Phone: +91 89668 41978