Return & Replacement Policy

Welcome to Orgayu Life Science Private Limited. We value customer satisfaction and always try to deliver high-quality cold press oils and organic products.

1. Return Eligibility

Due to the nature of food and consumable products, we generally do not accept returns once the order is delivered.

However, return or replacement may be accepted only in the following cases:

  • Wrong product delivered
  • Damaged or leaked product received
  • Expired product received
  • Missing item in the order

2. Return Request Time

Customers must raise a return or replacement request within 48 hours of delivery.

3. Proof Required

To process your request, you may need to provide:

  • Order ID
  • Product photos
  • Unboxing video (if available)

4. Non-Returnable Products

The following products are not eligible for return:

  • Opened or used products
  • Products damaged after delivery
  • Products returned without original packaging
  • Perishable food items

5. Replacement Process

After verification, eligible products may be replaced within 5-7 working days depending on product availability.

6. Refund Process

If replacement is not possible, refund will be processed to the original payment method within 7-10 business days.

7. Contact Us

Orgayu Life Science Private Limited

Ujjain, Madhya Pradesh, India

Email: support@orgayulife.in

Phone: +91 89668 41978